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(856) 546-5656

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(856) 546-9191

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 info@brightlightsusa.com


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                                                                                         CELEBRATING 25 YEARS OF SERVICE AND QUALITY
 


CUSTOMER SURVEY:

Bright Lights USA, INC. is dedicated to continually improving the quality of our services. This survey is designed to provide input for our quality management system, and we appreciate you taking a few minutes of your time to give us your feedback.

Company:
Contact Name:
Address:
City:
State:
Postal Code:
Country:
Phone:
Email:
Fax:

1. Sales - How satisfied were you with the service you received from Bright Lights USA, INC.? (Choose one)

Excellent Good Fair Poor
Compared to Competitors
Better Same Worse
Comment:

2. Response Time - How satisfied were you with lead times for purchased products? (Choose one)

Excellent Good Fair Poor
Compared to Competitors
Better Same Worse
Comment:

3. Performance - Did the product(s) meet all of your expectations? (Choose one)

Excellent Good Fair Poor
Compared to Competitors
Better Same Worse
Comment:
4. Delivery - What was the quality of the shipping, packaging, etc? (Choose one)

Excellent Good Fair Poor
Compared to Competitors
Better Same Worse
Comment:
5. Customer Service - If you had problems or concerns with previous orders, were they addressed in a timely and helpful manner? (Choose one)

Excellent Good Fair Poor
Compared to Competitors
Better Same Worse
Comment:
6. How would you rate our Product Quality? (Choose one)

Excellent Good Fair Poor
Compared to Competitors
Better Same Worse
Comment:
7. How would you rate your overall satisfaction with our products and service? (Choose one)

Excellent Good Fair Poor
Compared to Competitors
Better Same Worse
Comment:
8. Which of the following best describes your perception of Bright Lights USA, Inc. compared to suppliers of the same products? (Choose one)

Market Leader Price/Value Leader Product Quality Leader Support Leader
Other:
9. Would you recommend Bright Lights USA, Inc. products to others? (Choose one)

Yes No Unsure
Why or Why not?
10. What are we not doing now that would improve your next purchase?


 

 
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